Returns & Exchanges

At Battle Beaver Customs, we strive to provide the highest quality professional gaming equipment; if you are not satisfied with your purchase, you may return eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online Help Center and submit a Return Merchandise Authorization (RMA) form with your order number and reason for the return.

2

Prepare Your Package

Securely pack the controller or accessory in its original packaging, ensuring all included components, cables, and documentation are included.

3

Ship to Our Facility

Affix the provided shipping label or your own postage and send the item to our designated fulfillment center for inspection.

4

Processing and Refund

Once our technicians verify the condition of the hardware, we will process your refund or exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing